Submit a request – MapleStory Worlds

Please choose your issue below

Your email address

Select Your Payment or Purchase Issue:

Please choose the type of in-game item:

Please select the World you're referring to, or choose 'Other' if it's not listed:

Please provide the name of the World:

Profile name and #code

You can find your five-character Profile Code in-game via More > Profile Settings. You should see a code in the format of #aaaaa underneath your Profile Image, which you can copy to your clipboard by clicking the ⧉ symbol. If you're on the MapleStory Worlds web client, you can also find your Profile Code above your Profile Name when you click on your Profile Name in the upper-right corner of the website.

Which device did you make your purchase on?

Purchase Date

Purchase Amount

Please include the transaction amount. If there are multiple transactions, please list each amount separately.

Transaction ID:

Kindly provide the transaction ID to help us investigate the issue further.

What is the name of the Avatar item?

Payment Method Used

Amount of NX

Please provide the amount of NX.

Subject

Please enter a short summary of the request.

Description

Please enter the details of your request. A member of our support team will respond as soon as possible.

Attachments

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