If you have encountered an issue while playing in an Original World, you can report it by following the instructions outlined below:
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Account Number: To obtain your Account Number, follow these steps:
- First, log in to the MapleStory Worlds app.
- Next, locate and click on the Settings icon, which looks like a cogwheel.
- Then, navigate to the Account tab.
- Finally, find the 17-digit string of numbers that represents your Account Number. You can copy this number by selecting it, clicking on the option to copy, and then pasting it where required.
- Date & Time: Please provide the specific date and time when you experienced the issue. This information is crucial for accurately addressing your report.
- Details of the Issue: In this section, you should describe the problem you encountered in as much detail as possible. This will help the support team understand the issue better and work towards a resolution.
Additionally, for questions related to purchases, especially those concerning the cancellation of World Coin purchases or similar inquiries, please consult the FAQ section under the 'Purchase' category for guidance.
If your inquiry pertains to Worlds other than the Original Worlds, it is recommended that you reach out directly to the Creator of that World for assistance, as they will be better equipped to help you with specific issues related to their content. Please check out this article to learn how to contact other Creators.